FAQs

Q: How long does it take to customize my order?
A: Customization typically takes 3-5 business days, depending on the complexity of your design.

Q: Are your products dishwasher and microwave safe?
A: Yes! Our white sublimation mugs and frosted mugs are both dishwasher and microwave safe.

Q: Can I return customized items?
A: Unfortunately, customized items cannot be returned. Please double-check your design before placing your order!

Q: What file formats do you accept for custom designs?
A: We accept PNG, JPEG, and SVG file formats for your designs.

Q: Do you offer bulk discounts?
A: Yes, we offer discounts on bulk orders! Please contact us for more details.